Privacy Policy

Last Updated: October 1, 2026

This Privacy Policy explains how Zorla (“Zorla,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, purchase our products, use our services, or otherwise communicate with us (collectively, the “Services”).

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, Services, or applicable legal and regulatory requirements.

When changes are made, we may update the “Last Updated” date above and take any additional steps required by applicable law.

Information We Collect

The personal information we collect depends on how you interact with Zorla and our Services.

Personal information generally means information that identifies you, relates to you, describes you, or can reasonably be associated with you.

Information You Provide to Us

When you use our Services, make a purchase, create an account, contact us, or otherwise interact with Zorla, you may provide information including:

• Your name

• Email address

• Telephone number

• Billing address

• Shipping address

• Order and purchase information

• Payment confirmation information

• Account information

• Customer service communications

• Information you voluntarily provide when communicating with us

Certain information may be necessary to process purchases or provide particular features of our Services. If you choose not to provide required information, some Services may not be available to you.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect certain information about your device and use of the Services.

This information may include:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Pages viewed

• Links clicked

• Products viewed

• Shopping activity

• Referring websites

• Approximate location derived from your IP address

• Dates and times you access the Services

We may collect this information through cookies, pixels, tags, web beacons, software development kits, and similar technologies.

Information From Third Parties

We may receive personal information from companies that help us operate our business.

These parties may include:

• Shopify and other ecommerce technology providers

• Payment processors

• Shipping and fulfillment providers

• Analytics providers

• Customer service providers

• Email and SMS service providers

• Advertising and marketing platforms

• Fraud prevention and security providers

• Other vendors supporting our Services

Payment processors may collect payment information such as credit or debit card details, billing information, or other financial information necessary to process a transaction.

When you interact with our advertisements, emails, website, or other Services, advertising and technology partners may also collect information through cookies, pixels, tags, and similar technologies.

How We Use Personal Information

We may use personal information for purposes including:

Providing Our Products and Services

We may use your information to:

• Process payments

• Confirm purchases

• Fulfill and ship orders

• Provide order and shipping updates

• Manage customer accounts

• Process returns or exchanges

• Provide customer support

• Maintain records relating to transactions

• Provide other features associated with your purchases or account

Marketing and Advertising

Subject to applicable law and your choices, we may use personal information to send or provide:

• Promotional emails

• SMS or text messages

• Special offers

• Product announcements

• Advertising

• Personalized marketing

We may also use information about how customers interact with our Services to measure advertising performance and provide advertising that may be more relevant to customers.

Security and Fraud Prevention

We may process information to identify, investigate, prevent, or respond to suspected:

• Fraud

• Unauthorized transactions

• Security incidents

• Illegal activity

• Abuse of our Services

• Violations of our policies

Customers are responsible for protecting their account credentials and should contact us if they believe an account has been compromised.

Customer Service and Business Improvement

We may use information to communicate with customers, respond to requests, improve our website and Services, understand customer preferences, troubleshoot problems, and operate our business.

Legal and Regulatory Purposes

We may process information where necessary to:

• Comply with applicable laws

• Respond to lawful government requests

• Enforce agreements and policies

• Protect our legal rights

• Protect customers or other individuals

• Establish, exercise, or defend legal claims

Cookies and Tracking Technologies

Zorla and our service providers may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

• Remember preferences

• Maintain shopping carts

• Understand website usage

• Measure website performance

• Detect security issues

• Analyze customer behavior

• Measure advertising campaigns

• Personalize advertising and content

Because our store is powered by Shopify, certain cookies and technologies may also be placed or processed by Shopify.

Most browsers allow you to control or reject cookies through browser settings. Blocking cookies may affect the operation of certain website features.

Your browser may also provide privacy controls relating to tracking technologies. Availability and legal effect of these controls can vary depending on your location.

Advertising Technologies

We may work with advertising, analytics, and marketing providers that use cookies, pixels, or similar technologies.

These technologies may collect information regarding your interactions with our website and advertisements.

Depending on applicable law, some disclosures of personal information for targeted or cross-context behavioral advertising may constitute “sharing,” “selling,” or targeted advertising even when money is not exchanged.

Where required by applicable law, we provide consumers with the ability to exercise applicable privacy choices.

How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services.

Recipients may include:

• Shopify and ecommerce service providers

• Payment processors

• Shipping and fulfillment companies

• Customer service providers

• Hosting and cloud service providers

• Analytics providers

• Advertising and marketing partners

• Professional advisers

• Security and fraud prevention providers

• Affiliates and related companies

We may also disclose information when you request or authorize us to do so.

Information may additionally be disclosed when reasonably necessary to comply with applicable laws, legal processes, subpoenas, court orders, or governmental requests.

If Zorla or its assets are involved in a merger, acquisition, financing, restructuring, bankruptcy, sale, or similar corporate transaction, personal information may be transferred as part of that transaction where permitted by law.

Categories of Personal Information

Depending on how you interact with Zorla, we may collect or process categories of information such as:

• Identifiers and contact information

• Customer account information

• Commercial and transaction information

• Internet or network activity

• Device information

• Approximate geolocation information

• Customer service communications

These categories may be shared with service providers, business partners, advertising partners, affiliates, and other parties as described in this Privacy Policy.

We do not use sensitive personal information for the purpose of inferring characteristics about individuals except as permitted by applicable law.

Third-Party Websites

Our Services may contain links to websites, applications, social networks, or services operated by third parties.

Zorla does not control the privacy, security, accuracy, or practices of independent third-party websites.

If you leave our website or interact with a third-party service, we recommend reviewing that party's privacy policy and terms.

Information you post publicly or semi-publicly on third-party platforms may be visible to other users and may be used according to the policies of those platforms.

Children's Privacy

Our Services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us so that we can evaluate and, where appropriate, delete the information.

We do not knowingly sell or share, as those terms are defined under applicable privacy laws, personal information belonging to individuals under 16 where such activity is prohibited.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

Customers should avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on factors including whether information is needed to:

• Maintain your account

• Complete transactions

• Provide customer service

• Maintain business and tax records

• Comply with legal requirements

• Resolve disputes

• Prevent fraud

• Enforce agreements

When personal information is no longer reasonably necessary, we may delete or anonymize it subject to applicable law.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you

• Request information regarding how your personal information is processed

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Obtain a portable copy of certain personal information

• Restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain targeted advertising, sharing, or sales where applicable

• Appeal certain decisions regarding privacy requests

These rights are subject to applicable exceptions and limitations.

We may need to verify your identity before completing a privacy request. Verification may require information such as your email address, order details, or account information.

Where permitted by law, you may designate an authorized agent to submit certain requests on your behalf. We may require evidence demonstrating the agent's authorization and may require you to verify your identity directly.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Marketing Preferences

You may unsubscribe from promotional emails by using the unsubscribe link contained in those communications.

If you unsubscribe from promotional communications, we may continue sending transactional or administrative communications concerning matters such as:

• Orders

• Shipping

• Payments

• Account security

• Customer service

• Policy updates

If you have consented to SMS marketing, you may use the opt-out instructions provided in those messages.

International Customers

Your personal information may be processed or stored in countries other than the country where you live.

Our employees, contractors, service providers, and technology partners may process information in multiple jurisdictions.

Where applicable law requires safeguards for international transfers, we may rely on legally recognized transfer mechanisms, contractual protections, adequacy decisions, or other permitted mechanisms.

European Privacy Rights

Individuals located in the European Economic Area, United Kingdom, or other jurisdictions with similar privacy laws may have additional rights concerning their personal information.

Where applicable, processing may be based on:

• Performance of a contract

• Compliance with legal obligations

• Our legitimate business interests

• Your consent

You may also have the right to submit a complaint to the applicable data protection authority.

United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your state and whether the applicable law applies to Zorla, these rights may include requesting access, correction, deletion, or portability of personal information and opting out of certain sales, sharing, or targeted advertising.

Where required, we will honor qualifying requests and legally recognized opt-out preference signals in accordance with applicable law.

Complaints

If you have concerns about how Zorla handles your personal information, please contact us using the information below.

We will review privacy complaints and respond as required by applicable law.

Depending on where you live, you may also have the right to submit a complaint to a government agency or data protection authority.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

Zorla

Email: support@zorlaofficial.com

For purposes of applicable data protection laws, where required and unless otherwise stated, Zorla is the controller of personal information processed through the Services.