Return And Refund Policy
Your satisfaction is important to us. We offer a 30-Day Return & Exchange Policy.
- If your order arrives damaged, defective, or you receive the wrong item, we will promptly send a replacement at no additional cost.
- You have 30 days from the date of delivery to request a return or exchange.
- To initiate a return or exchange, please contact us at support@zorlaofficial.com with the subject line "Returns" and include your order number, full name, and reason for the request.
- Once your request is approved, we will provide instructions on where to send your item. We strongly recommend obtaining proof of postage, as we cannot be responsible for returns lost in transit.
- Customers are responsible for return shipping costs unless the return is due to our error (such as a damaged, defective, or incorrect item).
Non-Supplement Products
Eligible non-supplement products must be:
- Unopened
- Unused
- In their original condition
- Accompanied by proof of purchase
Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process and post the refund.
Supplement Return Policy
Due to health, safety, and quality-control reasons, dietary supplements are not eligible for refunds, including unopened or sealed bottles.
However, unopened and factory-sealed supplement products may be eligible for an exchange for store credit within 30 days of delivery, subject to inspection and approval.
Opened, used, or tampered-with supplement products cannot be returned, refunded, or exchanged under any circumstances, except in cases where the product arrives damaged, defective, or an incorrect item was sent.
No restocking fees apply.
To start a return or exchange, please contact us at support@zorlaofficial.com.